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Product Guides 2018-06-20T16:01:01+00:00

Support Center

Sign Software & Product Guides

Video Tutorials 2018-02-22T01:47:03+00:00
How to Install SignX Software
Creating Messages in SignX
Sending Data to Your Sign
Set Up Communication to Your Indoor EMC
Scheduling Your Messages in Advance
IP Address Configuration for Outdoor EMCs
Signs from June 2009 – July 2010 2018-02-22T01:47:08+00:00
SignX 1.12 Software
Driver for Outdoor Signs
Gulf Development Outdoor EMC Installation Guide
Driver for Indoor Sign
SignX 1.12 Manual
Signs from July 2010 – November 2011 2018-02-22T01:47:13+00:00
SignX 2.08 Software
SignX 2.0 Manual
Gulf Development Indoor EMC Installation Guide
Driver for Indoor Sign
Gulf Development Outdoor EMC Installation Guide

EMC Troubleshooting Guide

Indoor: Software Use and Sign Programming Questions 2018-03-27T16:41:56+00:00

Software Use and Sign Programming Questions

ANSWER:

The Gulf Development website will have the latest version of your SignX sign programming software.

  • Visit the Gulf Development website at www.Gulf Development.com
  • Click on the “Customer Support” link on the left
  • Click on “Sign Software” and the software page will open
  • The software versions are separated by the date

ANSWER:

Within the main programming window of your SignX software click on “bunny” icon to access your graphics

Note: Sometimes the window that pops up doesn’t go directly to your graphics folder. If this occurs, you must do a search of the folder that contains the graphics. To do so, follow these steps:

  • Click on the bunny icon and the “Open” window will appear
  • Where it says “look in” click on the down arrow and select “(My)Computer”
  • Double click on “Local Disk (C:)” Under “Name” double click on the “Program Files” folder
  • Double click on the “SignX Media Editor” folder and double click on the “SignX Graphics” folder
  • You will then see all the graphic folders with the different graphics that are available for you to use

ANSWER:

  • Create all of your messages first in the SignX Media Editor software and then…
  • Click on “Edit” on the top left hand corner of the SignX software and then click on “Edit Schedule”
  • The “Edit Schedule” window will appear and you will see all of your frames under “Frame”
  • Example: If you have a total of 4 messages/frames you will see a total of 4 frames under “Frame”
  • Click on “Frame 1” and it will highlight it in blue and then deselect the days of the week that you do NOT want that first message/frame to display
  • On “Begin Time” you will insert the time you want the first message/frame to start displaying on your sign. NOTE: The time is shown in military time
  • On “End Time” you will insert the time you want the first message/frame to stop displaying on your sign
  • You will have to follow the same steps for all of you message/frames.

ANSWER:

  • After you type a long message within a message frame where you want the scrolling message click on the icon that has a red “ABC”
  • Select “Group1” and then click on the image of the red “ABC” that is scrolling from right to left on the bottom right hand corner of the “Effect Type” window.
  • NOTE: Each group has a different set of effects. Click on each Group to see the effects within that group.

ANSWER:

  • In the SignX software click on “File” and then click on “Save As”
  • The “Save As” window will appear and where it says “Save In” that will be the folder where you will be saving your messages
  • On “File name” type in the name of the file that you are trying to save
  • Once you have typed the name of the file click on the “Save” button on the “Save As” window
  • Your file has been saved

ANSWER:

In the top menu of the SignX software click on “File” then click on “Load”

Browse for the name of the file you want to open and then select it

Click on the “Open” button on the “Load Document” window

Your message will appear on the main programming screen within SignX

In order to have different messages show on your sign you must create “Frames” for each “thought” or graphic or animation you want displayed on your sign. Each frame may contain a single word or an entire sentence if you want to scroll the words.

Here is how you add multiple frames to your message file:

  • Within SignX main programming window click on the icon that shows the letter “N” with lines to the side and below the N
  • Or you can also click on “Frame” and then click on “New Frame”
  • Once you have done eight one of the above options you will see a new Frame with the word WELCOME on the left hand side of the SignX software

ANSWER:

The SignX software does not create new graphics. If you wish to create new graphics you must use another software that enables the creation of graphics or images. You can also purchase new graphics through a number of sources.

Remember that when you create or obtain a new graphic for your sign you must take the size of the sign in consideration. The matrix of your sign (the height and width—like the aspect ratio) needs to come close to the height and width of the graphic you want to place on the sign.

ANSWER:

Within your SignX software click on the “bunny” icon to access your graphics

Note: Sometimes the window that pops up doesn’t go directly to your graphics folder. If this occurs, you must do a search of the folder that contains the additional graphics you want to use. To do so, follow these steps:

  • Click on the “bunny” or graphic icon and the “Open” window will appear
  • Where it says “Look In” click on the down arrow and select “(My)Computer”
  • Now browse to the folder in which the graphic you want to place on the sign is located

The TYPE of graphic files you can use on your sign depends on the type of sign you own. If you have an RGB (full color) sign then you typically can use more complex or colorful graphics. It also depends on the matrix of your sign and the size / aspect ratio / pixel matrix of the graphic you want to place on your sign.

ANSWER:

This is a bug that occurs with SignX version 2.06. To eliminate this issue please upgrade to SignX version 2.08 which can be found at the Gulf Development.com website.

  • Visit www.signtronix.com
  • Go to the Customer Support page
  • Go to the Sign Software page
Indoor Troubleshooting Guides: For LED-40SX and LED-60SX Models 2018-03-27T16:22:37+00:00

LED-40SX and LED-60SX Models

If you are experiencing any problems with your sign please read through this troubleshooting guide to get the answers you need to get the sign back up and working for you.

Problem: The Dongle (Wireless Communication Device) Plugged Into My Computer Doesn’t Light Up

If it is a USB driver error then you must download and re-install the USB drivers:

Troubleshooting steps:

  • Visit www.Gulf Development.com
  • Click on the “Customer Support” link on the left
  • Click on the “Sign Software” link that appears “Customer Support”
  • Download the “Driver for Indoor Sign” file and install it on your computer

Troubleshooting steps:

  • Open your SignX media software… Go to “File” then select “Sign Setup”
  • When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window
  • When the “Sign Setting” window opens click the “Search” button
  • The “Search COM Port” window will pop up. On the left side of this window you will see “Com” and a number… click on that and then click on “Find Controller”

  • Under Controller Information look for “CPower3200 Baud Rate 57600”
  • This lets you know you found the Com Port… you click “OK” on that window
  • Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. If you saw a “COM 4” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM 4 (not COM 1 as seen in the example).

Problem: I Can’t Communicate With My Sign

Troubleshooting steps:

  • Check to see if the sign is plugged in and powered on
  • Check to see if the sign is plugged into a live electrical socket

Troubleshooting steps:

  • Make sure there is a clear view between your computer and the sign. The signal from your wireless device on the computer will be interrupted if anything is in between it and the EMC sign.

Troubleshooting steps:

  • The RF modem that communicates with your sign has a limited range. Make sure you’re within 75 feet of the sign when sending the message. If you are standing within 75 feet away from the sign and it still doesn’t communicate, try moving closer to the sign.

The SignX software may not have been setup properly initially or it may have gone back to default settings. In these cases the best course of action is to go through the Sign Setup process again. There are the steps to set up the sign to communicate with SignX once again.

Troubleshooting steps:

Open your SignX software and then click on “File” in the top menu and then “Sign Setup”

When the Sign Setup window appears it should have these configurations

If your Sign Setup does not look like the image to the right then take these steps to reconfigure it:

Select the sign name (in the case above it says “Sign1” highlighted in blue)

Click “Delete Sign” button to delete the incorrect sign name on the left hand side of the “Sign Setup” window

Click on “New Sign” button

The “Sign Setting” window appears

“Sign Name” should read “Sign1”

“Sign ID” should have the number 1

“Sign Type” should read “16x80RG Color” – if it does not click on the down arrow and select the “16x80RG Color”

“Communication” should be set to “RS232/RS485”

To find the “Port” make sure the sign is on and the set of dongles (the wireless devices) are plugged in a have a solid green light and then click on “Search” button to find the com port.

The “Search COM Port” window will pop up

On the left side of this window you will see “COM” and a number (in the image it says “COM 3” but yours may be different).

Click on that COM and then click on “Find Controller” button to the right.

Under “Controller Information” look for “CPower3200 Baud Rate 57600”. This lets you know you found the Com Port. Click “OK” on that window.

You now are back to the Sign Setting window

Make sure that next to “Port” it shows the “COM #” you just found in the “Search Com Port” window

“Baud rate” should read “57600”

Click “Ok”

You now are back to the Sign setup window

Make sure that the sign name on the left hand side of the “Sign setup” window is highlighted in blue and then click “Go to Selected Sign” button

You should now be able to communicate with your sign

A COM Port issue usually occurs if you first plug in the dongle (small black wireless device) into a USB port on your computer then remove the dongle and place it into a different USB port. The software may still be searching for the connection in the original USB port that was used.

A COM port issue occurs if you receive a “Failed to open COM” error message

Troubleshooting steps:

Open your SignX media software… Go to “File” then select “Sign Setup”

When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window

When the “Sign Setting” window opens click the “Search” button

The “Search COM Port” window will pop up. On the left side of this window you will see “Com” and a number… click on that and then click on “Find Controller”

Under Controller Information look for “CPower3200 Baud Rate 57600”

This lets you know you found the Com Port… you click “OK” on that window

Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. If you saw a “COM 4” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM 4 (not COM 1 as seen in the example).

A controller issue can occur when the wrong controller was selected during the sign setup process or if it is sent back to default. One of the indications that you may have a Controller issue is if you get this error: “Failed to get Version Information” If you get this error of if you feel the problem is a controller error then try the troubleshooting steps below:

Troubleshooting steps:

    • Open your SignX media software
    • Go to “File” in your top menu then select the “Sign Setup” option
    • When the “Sign Setup” window appears, click on “New Type”
    • In the “New Sign Type” window that appears look for the “Controller” drop down option

  • Under the Controller drop down selection select “C-Power3200”
  • Make sure the “Sign Width” is 80 and the “Sign Height” is 16
  • Make sure the “Sign Color” is set to “RG Color”
  • Click “OK”

Now you must make sure the COM Port is set correctly:

  • Click on the “Edit Sign” button
  • Select the “Sign Type” – your sign type will be the new sign type that was just created under the steps above.
  • Click the “Search” button
  • The “Search COM Port” window will pop up. On the left side of this window you will see “Com” and a number… click on that and then click on “Find Controller

  • Under Controller Information look for “CPower3200 Baud Rate 57600”
  • This lets you know you found the Com Port… you click “OK” on that window

Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. If you saw a “COM 4” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM 4 (not COM 1 as seen in the example).

When installing your sign the Sign Type may have been incorrectly chosen at the Sign Setup process or you may have a “Failed to get version information” error.

Troubleshooting steps:

Open your SignX media software

Go to “File” in your top menu then select the “Sign Setup” option

When the “Sign Setup” window appears, click on “New Type”

In the “New Sign Type” window that appears look for the “Controller” drop down option.

Under the Controller drop down selection select “C-Power3200”

Make sure the “Sign Width” is 80 and the “Sign Height” is 16

Make sure the “Sign Color” is set to “RG Color”

Click “OK”

Go to “File” then select “Sign Setup”

When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window

When the “Sign Setting” window opens click the “Search” button

The “Search COM Port” window will pop up. On the left side of this window you will see “Com” and a number… click on that and then click on “Find Controller”

Under Controller Information look for “CPower3200 Baud Rate 57600”

This lets you know you found the Com Port… you click “OK” on that window

Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. If you saw a “COM 4” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM 4 (not COM 1 as seen in the example).

Note: You will have two dongles, which are small, black communication devices that plug into your computer (via USB port) and your sign (via the 9-pin slot). If both do not have solid green lights then please proceed with the following troubleshooting steps.

Troubleshooting steps:

Unplug the dongles from the computer and the sign and plug them back in

Wait up to 10 minutes for them to link and communicate – sometimes it takes awhile for them to recognize each other

Make sure the computer is in line of sight with the sign

Make sure the computer is within 75 feet distance of the sign

If you have no green light on either of the dongles (no need to do this step if you have blinking lights instead of solid)

Try re-installing the USB drivers:

  • Visit www.Gulf Development.com
  • Click on the “Customer Support” link on the left
  • Click on the “Sign Software” link that appears “Customer Support”
  • Download the “Driver for Indoor Sign” file and install it on your computer

If you unplug the dongle from the original USB port it was using and then if you plug it into another USB port, the software may not register the Com port correctly.

Troubleshooting steps:

Open your SignX media software… Go to “File” then select “Sign Setup”

When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window

When the “Sign Setting” window opens click the “Search” button

The “Search COM Port” window will pop up. On the left side of this window you will see “Com” and a number… click on that and then click on “Find Controller”

Under Controller Information look for “CPower3200 Baud Rate 57600”

This lets you know you found the Com Port… you click “OK” on that window

Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. If you saw a “COM 3” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM3 (not COM1 as seen in the example).

Problem: I Sent A Message To My Sign And The Software Said The Message Was Sent Successfully, But The Sign Still Displays The Old Message

Troubleshooting steps:

Open your SignX software and then click on “File” in the top menu and then “Sign Setup”

When the Sign Setup window appears it should have these configurations

If your Sign Setup does not look like the image to the right then take these steps to reconfigure it:

Select the sign name (in the case above it says “Sign1” highlighted in blue)

Click “Delete Sign” button to delete the incorrect sign name on the left hand side of the “Sign Setup” window

Click on “New Sign” button

The “Sign Setting” window appears

“Sign Name” should read “Sign1”

“Sign ID” should have the number 1

“Sign Type” should read “16x80RG Color” – if it does not click on the down arrow and select the “16x80RG Color”

“Communication” should be set to “RS232/RS485”

To find the “Port” make sure the sign is on and the set of dongles (the wireless devices) are plugged in a have a solid green light and then click on “Search” button to find the com port.

The “Search COM Port” window will pop up

On the left side of this window you will see “COM” and a number (in the image it says “COM 3” but yours may be different).

Click on that COM and then click on “Find Controller” button to the right.

Under “Controller Information” look for “CPower3200 Baud Rate 57600”. This lets you know you found the Com Port. Click “OK” on that window.

You now are back to the Sign Setting window

Make sure that next to “Port” it shows the “COM #” you just found in the “Search Com Port” window

“Baud rate” should read “57600”

Click “Ok”

You now are back to the Sign setup window

Make sure that the sign name on the left hand side of the “Sign setup” window is highlighted in blue and then click “Go to Selected Sign” button

You should now be able to communicate with your sign

Problem: The Time On My Computer Is Correct But The Sign Is Not Displaying The Correct Time

Troubleshooting Steps:

Make sure your computer has the right time set

If your computer has the right time… Open the SignX software:

  • Click on “Run” in the top menu then select “Date, Time & Temperature”
  • The “Date, Time & Temperature” window pops up

  • It will display the correct time on the window but still click the up and down buttons next to the time until you see the right time then click “Set to Sign”
  • Now check the sign. It should be displaying the correct time.

Problem: The Temperature Function Isn’t Showing The Right Temperature On My Software And I Can’t Get The Temperature To Show On My Sign.

Troubleshooting steps:

  • The Indoor EMC signs do not have a temperature sensor so therefore the temperature should not be placed on the sign. The temperature function can be seen because the indoor and outdoor EMC signs share the same software versions.
  • Please do not use the temperature function on the indoor EMC signs.

Problem: Part Of My Sign Doesn’t Light Up (Either An Entire Section Or Pixels On The Sign)

Troubleshooting steps:

  • If your sign doesn’t light up then try these steps:
  • Reboot the sign by turning it off. Leave it off for two minutes.
  • Turn the sign back on and it will reboot.
  • If the sign still has sections out then Call Gulf Development at (800) 729-4853 extension 402 for Technical Support and inform us of the issue. Unfortunately nothing can be done on your end because we need to conduct maintenance and / or product replacement at our location.
Indoor EMC Troubleshooting Guide 2018-04-05T00:31:29+00:00
Indoor EMC Troubleshooting Guide: For LED-40SX and LED-60SX Models
Indoor EMC Troubleshooting Guide: Software Use and Sign Programming Questions

Installation Guides

Installation Guides 2018-02-22T01:58:18+00:00
Communications Guide
Software Setup for Indoor Signs
Gulf Development Indoor EMC Installation Guide
EMC Wiring Installation Guide

User Guides

ImageLite Instruction Guide 2018-02-24T05:53:18+00:00
ImageLite Instruction Guide
LED-C, Black Remote 2018-02-24T05:52:05+00:00
LED-C, Black Remote
Manual for LED-SX (24MB) 2018-02-24T05:50:58+00:00
Manual for LED-SX (24MB)
ISLED Quick Start Document 2018-02-24T05:49:45+00:00
ISLED Quick Start Document
LED-C, Gray Remote 2018-02-24T05:48:43+00:00
LED-C, Gray Remote
Manual for LED-OP 2018-02-24T05:47:16+00:00
Manual for LED-OP
User’s Guide 2018-02-24T05:46:01+00:00
User’s Guide

Warranties

Outdoor EMC Warranty Details 2018-02-22T01:56:17+00:00
Outdoor EMC Warranty Details
Indoor EMC Limited Warranty 2018-02-22T01:53:43+00:00
Indoor EMC Limited Warranty
Warranty Registration Card 2018-02-22T01:52:54+00:00
Warranty Registration Card

Graphics Specifications

LED OP Graphic Specifications 2018-02-22T01:51:51+00:00
LED-OP Graphic Specifications

Gulf Development State-of-the-Art Sign Displays

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